Refund & Return Policy
At Aura Luxifyy, customer satisfaction is our top priority. If you are not completely satisfied with
your purchase, we are here to help. This Refund and Return Policy outlines the terms and
guidelines for returns, exchanges, and refunds for orders placed on https://auraluxifyy.com.
1. Return Window
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a
return.
To be eligible for a return:
The item must be unused, unworn, and in the same condition that you received it.
The item must be in its original packaging with all tags attached.
You must provide a valid proof of purchase or order number.
2. Items That Cannot Be Returned (Non-Returnable Items)
Certain types of items cannot be returned for safety and hygiene reasons:
Sale, clearance, or promotional items (if applicable).
Custom or personalized products.
2. Items That Cannot Be Returned (Non-Returnable Items)
Certain types of items cannot be returned for safety and hygiene reasons:
Sale, clearance, or promotional items (if applicable).
Custom or personalized products.
3. How to Initiate a Return
To start a return, please follow these steps:
Contact our support team at auraluxifyy@gmail.com with your order number and the reason for the return.
If we accept your return, we will send instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
4. Return Shipping Fees
Damaged / Incorrect Items: If you received a defective, damaged, or wrong item, please contact us
immediately. We will cover the return shipping cost and send a replacement or issue a full refund.
Customer Preference / Change of Mind: If you are returning an item due to a change of mind or
personal preference, you (the buyer) will be responsible for paying the return shipping costs. Shipping
costs are non-refundable.
5. Refund Process
Once we receive and inspect your returned item, we will notify you via email regarding the approval or
rejection of your refund:
Approved Refunds: If approved, your refund will be processed back to your original payment method
(e.g., Credit Card, PayPal) within 5 to 10 business days.
Processing Delays: Please note that your bank or credit card company may take additional time to
post the refund to your account.
6. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is
accepted, make a separate purchase for the new item.
7. Contact Us
If you have any questions or concerns regarding our Refund & Return Policy, please get in touch with us at:
Store Name: Aura Luxifyy
Support Email: auraluxifyy@gmail.com
Phone: +1 (416) 241 2430
Business Address: 7777 W McDowell Rd, Phoenix, AZ 85035